ERA ELD | Compliance Solution | Asset Tracking

Terms and Conditions for ERA ELD Inc.

Last updated: December 20, 2024

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1. Subscription Terms

 Subscriptions renew automatically at the end of each billing cycle.

 Users can cancel their subscriptions at any time via their account or by email at

info@eraeld.com

2. Account Registration

 To use the Service, Users must register or create a User account, providing all required

data or information in a complete and truthful manner. Failure to do so will cause

unavailability of the Service.

 Users are responsible for keeping their login credentials confidential and safe. Users are

also required to choose passwords that meet the highest standards of strength permitted

by this Application.

 By registering, Users agree to be fully responsible for all activities that occur under their

username and password.

 Users are required to immediately and unambiguously inform the Owner via the contact

details indicated in this document if they think their personal information, including but

not limited to User accounts, access credentials, or personal data, has been violated,

unduly disclosed, or stolen.

3. Payment and Refund Policy

 Payments are processed through Stripe.

 Services used are non-refundable.

 Refunds are not provided for services that have been used.

 Subscriptions are non-refundable once the billing cycle has commenced.

4. Cancellation Policy

 Cancellations take effect at the end of the current billing cycle.

 No refunds will be issued for the remaining period after cancellation.

 Users must deactivate all trucks from their truck list to avoid charges during the renewal

period.

 Users may send an email to info@eraeld.com to deactivate their account, which will take

effect at the end of the current billing period.

 Upon cancellation, users retain access to the service until the end of the current billing

period.

5. Dispute Resolution

 Users agree not to initiate chargebacks without first contacting our support team by

email at info@eraeld.com .

 Users are not allowed to dispute any charges through their banks when using the

software or after cancellation. All disputes will be counter-disputed, and users agree not

to dispute any charges.

6. User Responsibilities

 Users must provide accurate information and keep it updated.

 Users are responsible for maintaining the confidentiality of their account and password.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of

our services.

8. Account Suspension and Deletion

 The Owner reserves the right, at its sole discretion, to suspend or delete at any time and

without notice, User accounts which it deems inappropriate, offensive, or in violation of

these Terms.

 The suspension or deletion of User accounts shall not entitle Users to any claims for

compensation, damages, or reimbursement.

 The suspension or deletion of accounts due to causes attributable to the User does not

exempt the User from paying any applicable fees or prices.

9. Acceptable Use

 This Application and the Service may only be used within the scope of what they are

provided for, under these Terms and applicable law.

 Users are solely responsible for making sure that their use of this Application and/or the

Service violates no applicable law, regulations, or third-party rights.

 Therefore, the Owner reserves the right to take any appropriate measure to protect its

legitimate interests, including by denying Users access to this Application or the Service,

terminating contracts, and reporting any misconduct performed through this Application

or the Service to the competent authorities – such as judicial or administrative authorities

– whenever Users engage or are suspected to engage in any of the following activities:

 Violate laws, regulations, and/or these Terms;

 Infringe any third-party rights;

 Considerably impair the Owner’s legitimate interests;

 Offend the Owner or any third party.

1. Data Collection and Usage

 We collect personal data to provide and improve our services, including contact

information, payment details, and usage data.

2. User Rights

 Users have the right to access, rectify, and delete their personal data.

 Requests can be made through our support team.

3. Data Sharing

 We may share data with third-party services to facilitate our operations, such as payment

processors and analytics providers.

4. Security

 We implement robust security measures to protect user data from unauthorized access,

misuse, or disclosure.

5. Cookies and Tracking

 Our website uses cookies and similar technologies to enhance user experience, analyze

site traffic, and understand user preferences.

6. Data Retention

 Personal data is retained only as long as necessary for the purposes outlined in this policy,

or as required by law.